Terms & conditions

1. Applicability

These terms apply to every assignment ordered by the Customer and confirmed by AIO, whether it concerns development, design, marketing, consultancy or ongoing maintenance.

2. Definitions

Assignment: the work described in the project description or quotation approved by the Customer.

Deliverables: the material, code, design or other results produced by AIO as part of the Assignment.

Scope: the defined and approved extent of the Assignment, for example ‘Launch scope 1’ in the project description.

3. Scope of the Assignment

The Assignment is carried out according to the process description, schedule and scope in the project description. Work outside the approved scope is handled as additional work under section 5.

4. Price and payment

Prices are specified in the project description, excluding VAT unless otherwise stated.

An invoice for 50% of the total agreed amount is issued during onboarding.

The final invoice is issued in connection with the review and launch of the agreed scope.

Payment is due within 15 days of the invoice date unless otherwise agreed in writing.

Late payment incurs interest under the Swedish Interest Act and any applicable reminder fee.

Ongoing services, such as post-launch support and maintenance, are invoiced according to a separately agreed model, for example monthly in advance.

5. Changes and additional work

Changes or additions to the agreed scope must be approved in writing by both parties before work starts and may result in an adjusted schedule or budget. AIO will provide an estimate of the impact on time and cost before additional work begins.

6. Schedule and delivery

The periods stated in the schedule are preliminary and may be adjusted, including as a result of the Customer’s participation, such as supplying materials, decisions or feedback. AIO will keep the Customer informed of significant schedule changes.

7. Customer responsibilities

The Customer is responsible for:

Providing, within a reasonable time, the materials, information and permissions or access to platforms, systems and accounts required for the Assignment.

Appointing a contact person authorised to make decisions and approve deliveries.

Ensuring that materials supplied to AIO, including text, images and trademarks, do not infringe third-party rights.

8. Intellectual property

Unless otherwise agreed in writing, ownership of Deliverables created specifically for the Customer transfers to the Customer when they have been paid for in full. AIO retains the right to use general methods, tools, templates and know-how developed during the Assignment in other contexts, and to refer to completed Assignments for marketing purposes, such as portfolios and case studies, unless the Customer objects in writing.

9. Confidentiality

The parties agree not to disclose confidential information received from the other party in connection with the Assignment to outsiders, and to use it only to perform the Agreement. This obligation applies during the Assignment and for 12 months afterwards.

10. Personal data

Where AIO processes personal data on the Customer’s behalf as part of the Assignment, it does so in accordance with applicable data protection legislation (GDPR). Where processing requires a data processing agreement, the parties enter into one separately.

11. Limitation of liability

AIO is responsible for carrying out the Assignment professionally and in accordance with the Agreement. AIO’s total liability for damages under the Agreement is limited to the amount paid by the Customer for the Assignment concerned during the preceding 12 months. AIO is not liable for indirect or consequential losses, such as lost profit or lost sales. This limitation does not apply to wilful misconduct or gross negligence.

12. Force majeure

A party is exempt from consequences for failing to perform an obligation where the failure results from circumstances beyond its control, such as government action, war, industrial action or an outage at a third-party provider, which could not reasonably have been foreseen and whose consequences could not reasonably have been avoided or overcome.

13. Duration, termination and ongoing support

The Agreement applies until the Assignment has been completed and approved, unless otherwise specified, for example for ongoing support or maintenance agreements. Either party may terminate ongoing services with one month’s written notice, unless otherwise agreed in the project description.

14. Approval and formation of the Agreement

The project description and these general terms become binding when the Customer approves the Assignment by one of the following methods:

Email: written confirmation (‘OK’) sent to helena@theaioecom.com, quoting the relevant order number.

Digital signing: signing through Scrive.

The Assignment is considered approved when AIO receives that confirmation or signature and confirms receipt in writing to the Customer’s contact person.

15. Changes to these terms

AIO may update these general terms. Changes apply to Assignments approved after the updated version has been published. Existing Assignments continue under the terms in force when they were approved, unless the parties agree otherwise in writing.

16. Disputes and governing law

Swedish law applies to the Agreement. Disputes arising from it shall first be addressed through negotiations between the parties and, failing that, by the ordinary courts, with Stockholm District Court as the court of first instance.

17. Contact

Questions about these terms or a particular Assignment can be sent to helena@theaioecom.com, All-In-One Ecom (AIO), Kemistvägen 2 A, 183 79 Täby, Sweden.